We hope you Love your Purchases however if for any reason you are not completely Satisfied with your Purchase, we gladly accept Returns or Exchanges of your Unworn Products -With Tags attached, if there were any, & Original Product Bags.

You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at:

Exchanges

We exchange goods if they are defective or if it is not everything you expected. In circumstances where you consider that a product is defective, you should promptly contact us at  with details of the product and the defect. You can send the item you would like to exchange to:

PO Box 23086
Cook Street PO
Victoria, BC
Canada
V8V 4Z8

Upon receipt of the returned product, we will send you a replacement product of your choice or a new product if the one shipped was defective.

Shipping

To return the item you purchased, please mail it to:

PO Box 23086
Cook Street PO
Victoria, BC
Canada
V8V 4Z8

Refunds include shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns are prepaid. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item.

Delivery Policy

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are only available for delivery to addresses in Canada and U.S. Any shipments outside of North America are not available at this time.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business days mean Monday to Friday, except holidays. Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

Shipping Costs

Shipping costs are included with your purchase and sent via Canada Post.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at…

Questions

If you have any questions about the delivery and shipment or your order, please contact us at ciao@mantovanifashion.com.

©2019 Mantovani Fashion

See our Shipping & Refund Policies

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